FAQ

1. What does Niva Baby sell?

Niva Baby offers a curated collection of newborn and baby clothing designed for comfort, softness, and everyday wear. Our products are made for little ones and selected with parents in mind, combining gentle styles with practical details for daily use.

2. Where do you ship?

We currently ship to customers in the United States.

3. What shipping options do you offer?

We offer the following shipping options:

Express Shipping
Estimated delivery: 3–6 business days
Shipping fee: $20

Free Shipping
Estimated delivery: 7–14 business days
Shipping fee: $0

Standard Shipping
Estimated delivery: 7–14 business days
Shipping fee: $10

Please note that delivery times are estimated in business days and may vary depending on the destination, carrier delays, holidays, or unexpected circumstances.

4. How long does order processing take?

Orders are usually processed within 1–3 business days after payment is confirmed. Once your order has been processed and shipped, you will receive a confirmation email with tracking information if available.

5. Can I track my order?

Yes. Once your order ships, we will send a tracking number to your email so you can follow your package’s delivery status.

6. How do I choose the right size for my baby?

We recommend checking the size chart on each product page before placing your order. Since babies grow at different rates, please compare your baby’s measurements with the size guide to choose the most comfortable fit.

7. Are your baby clothes suitable for everyday wear?

Yes. Our baby clothing is selected to be comfortable, practical, and easy to style for everyday moments, including sleeping, playing, family outings, and special occasions.

8. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing it. We will do our best to help, but once an order has been processed or shipped, we may not be able to make changes.

9. What should I do if I entered the wrong shipping address?

Please contact us immediately if your shipping address is incorrect. If your order has not yet been processed, we may be able to update it. Niva Baby is not responsible for packages delivered to an incorrect address provided by the customer.

10. What should I do if my package is delayed?

If your package is delayed, please allow a few additional business days for the carrier to update the tracking information. If you still have concerns, contact our customer support team and we will be happy to assist you.

11. What is your return policy?

We want you to be happy with your purchase. If you are not satisfied with your order, please contact us within the return period listed in our store policy. Items must be unused, unwashed, and returned in their original condition with original packaging and tags when applicable.